Privacy Policy

This Privacy Policy explains what information Plinth Home Improvement may collect through PlinthUSA.com and through the phone, text, and email contact we invite on this website, and how that information is used.

Information you give us

Almost everything we hold is information a customer chose to send us when asking about work. Depending on how you reach out, that may include:

• Your name
• Your phone number
• Your email address
• Your ZIP code, neighborhood, or service address when you provide it
• A description of the project you would like done
• Photos of the project that you send us

You decide what to send. If you would rather not send photos or an address before speaking with us, you do not have to.

Information collected automatically

Like most websites, our host may record standard technical information when a page is requested, such as the type of browser and device used and the pages viewed.

We may use analytics services such as Google Analytics to understand how visitors use the site so we can improve it. If such a service is in use, it may set cookies or similar identifiers and collect usage information according to that provider's own policies.

This website does not require you to create an account, and it does not have a form that collects payment information.

How we use information

• Responding to quote requests and answering questions
• Preparing pricing and, where needed, arranging an on-site evaluation
• Scheduling, performing, and following up on work
• Ordinary communication with customers about a project
• Understanding and improving how this website performs
• Security, fraud prevention, billing, and routine business administration

Project photos

Photos you send help us price and plan work accurately. We may keep them with the project record.

We show photos of completed work on this website and in our business listings. Where a photo shows a customer's home, we take care not to publish details such as addresses, house numbers, license plates, documents, personal photographs, or people's faces. If a photo of your project appears here and you would like it removed, email us and we will take it down.

Sharing information

We do not sell personal information.

We may share information with service providers who help us operate, such as website hosting, communication tools, scheduling or invoicing software, or analytics providers, and only to the extent needed for them to perform that function. We may also disclose information where required by law or to protect our legal rights.

Text messages

When you tap Call or Text on this site, it opens your own phone or messaging app so you can start a conversation with us directly. Texting us about a project does not enrol you in any marketing message program. We do not run an SMS marketing list, and you are not subscribed to one by contacting us.

How long we keep information

We keep customer and project information for as long as reasonably necessary for the purposes described above, including servicing the work, handling follow-up questions, and meeting ordinary business, accounting, and legal record-keeping needs.

Your choices

You can ask us what customer information we hold about you, ask us to correct it, or ask us to delete information that we are not required to keep. Email sales@plinthusa.com and we will respond within a reasonable time.

Most browsers let you block or delete cookies, which may affect how some parts of websites function.

Children

This website is intended for homeowners and other adults arranging work. It is not directed to children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy as our business or this website changes. The date at the top shows when it was last revised.